Residents at northeast-side condominium elaborate say management is unreachable amid consistent upkeep challenges

A single resident mentioned she produced a maintenance request in March that nonetheless has not been fastened.

SAN ANTONIO — Boarded up and tough to access, inhabitants at the Star Club apartment complicated say their phone calls to administration have been heading unanswered

“Sometimes they just won’t exhibit up and the crisis line, we get no contact again or respond to,” reported Nathan Salgado, a tenant of two and a half many years.

Salgado reported the dilemma is primarily acute when there are upkeep problems, which he mentioned occurs very frequently.

“We have a lot of flooding and electrical troubles that never ever get taken care of,” Salgado stated. 

He claimed that, ideal now, he doesn’t have warm drinking water. And as storms put together to make their way by means of San Antonio in the coming days, he anxieties his condominium will flood once again.

He’s also not the only one particular. 

“My condominium obtained flooded so numerous moments, my roof fell in my bedroom,” said Rachel King, a mom and resident at the northeast-side intricate for 13 years. 

She mentioned it took 6 months for her plumbing problems to be dealt with, and even then, she said the trouble isn’t fully fastened.

“I have work orders in March. This is July. Nothing at all nonetheless has been finished,” King mentioned.

As the mom of seven small children, she stated her loved ones justifies the products and services she pays for.

“I never want my young ones to develop up and believe it is ok to reside in an setting that really do not appreciate you,” King mentioned.

Austin-based mostly Shippy Homes owns the condominium elaborate, but people say the residence is continuously remaining offered and management does not stick close to.

KENS 5 tried out calling the firm, but we have not been in a position to get in contact with a spokesperson. 

“It breaks my coronary heart for the children due to the fact I see them each and every single working day,” explained Kim Youngblood, executive director of Barrington Neighbors.

Youngblood claimed they check out to provide products and services for the kids at the condominium complex, but it can be hard when they cannot arrive at management.

“We’re here to support having said that we can, we just have to have to know what we can do,” Youngblood claimed.

Now, as of Saturday, the metropolis is aware of the issue, and District 10 reps say they’re functioning to get them resolved.  

“We’ve known as housing and neighborhood companies, we referred to as development companies, code compliance and obtaining every person included in this,” reported Metropolis Councilman Clayton Perry.

 Perry reported he will retain an eye on the problem heading forward.

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